JEWELLERY CARE & WARRANTY


Jewellery Care Guideline

Your Holliegraphic jewellery should always be handled with care.

Please ensure that you clean your jewellery regularly. Over time, sterling silver will naturally tarnish. This can be cleaned by simply wiping gently with jewellery polishing cloth or a clean, damp cloth.

Remove your jewellery whilst bathing, swimming, gardening, or during sporting and physical activities. 

 

WARRANTY 

All Holliegraphic jewellery is carefully crafted to comply with all general Consumer Guarantees as defined by Australian Consumer Law. A summary of how these laws affect you and this product can be found on the ACCC website. 

In addition to the compulsory consumer guarantees outlined by Australian Consumer Law, Holliegraphic provides a warranty to cover any breakages or defects that are a result of my manufacturing process or faulty materials.

The warranty does not cover breakages or defects resulting from: 

- Failure to care for your product as per Holliegraphic’s Jewellery Care Guideline,
- Misuse of the product outside of its intended purpose.
- Dropping or striking any part of the product outside of reasonable parameters.

If a breakage occurs and you would like to claim it under warranty, you will first bring your intentions to claim to the attention of the business owner via info@holliegraphic.com.

Once an intention to claim has been acknowledged by the business owner you will post the item at your initial expense via registered post to the address registered under warranty information.

Once the product has been received by Holliegraphic, it will be inspected to determine whether the defect in question falls under the warranty terms listed above. The judgement will be at the discretion of Holliegraphic, it will be honest, fair and final.

If the item is deemed to fall under warranty Holliegraphic will be in contact to organise a repair or replacement, whichever achieves the most satisfying solution. If the item is deemed to fall under warranty all expenses including repair and postage costs will be covered.  The cost incurred by the customer in returning the item to Holliegraphic will be refunded in this case. 

If the product is not deemed to fall under warranty terms the customer will be notified of the verdict and return of the damaged item can be arranged at the customers cost. The cost incurred by the customer in returning the item to Holliegraphic will not be refunded in this case.

Discrepancies with aesthetics will be handled on a case by case basis.

All import duties and return costs will be at the buyer's expense.

 

REFUND POLICY

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@holliegraphic.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@holliegraphic.com and send your item to: Holliegraphic, PO Box 334, Northcote VIC 3070, Australia. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Holliegraphic, PO Box 334, Northcote VIC 3070, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note there is no exchange for custom made jewellery ordered in the wrong size.