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Refund policy


Returns

As a sustainable handmade micro jewellery brand, we aim to reduce waste where possible. We do not store excess stock as we handcraft every piece to order and we hope to offer this service to every customer. 

If you have ordered a product in the incorrect ring size then we hope you will consider our resizing service. 

Our products take hours to handcraft and by returning your bespoke product you are not paying us for the time we spent creating your order.

We hope you take your time choosing your product as returns impact microbrands, however if your personal circumstances require you to return our product(s) then we have the below returns policy. 

Thank you! x

 

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Some health and personal care items 
- Custom-made designs
- Rings ordered in custom size

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Earrings due to hygienic reason

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 
(For approved returns only) To return your product, you should mail your product to: Holliegraphic, PO Box 334, Northcote VIC 3070, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note there is no exchange for custom made jewellery ordered in the wrong size.