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WARRANTY & REFUNDS


WARRANTY 

All Holliegraphic jewellery is carefully crafted to comply with all general Consumer Guarantees as defined by Australian Consumer Law. A summary of how these laws affect you and this product can be found on the ACCC website. 

In addition to the compulsory consumer guarantees outlined by Australian Consumer Law, Holliegraphic provides a warranty to cover any breakages or defects that are a result of my manufacturing process or faulty materials.

The warranty does not cover breakages or defects resulting from: 

- Failure to care for your product as per Holliegraphic’s Jewellery Care Guideline,
- Misuse of the product outside of its intended purpose.
- Dropping or striking any part of the product outside of reasonable parameters.

If a breakage occurs and you would like to claim it under warranty, you will first bring your intentions to claim to the attention of the business owner via info@holliegraphic.com.

Once an intention to claim has been acknowledged by the business owner you will post the item at your initial expense via registered post to the address registered under warranty information.

Once the product has been received by Holliegraphic, it will be inspected to determine whether the defect in question falls under the warranty terms listed above. The judgement will be at the discretion of Holliegraphic, it will be honest, fair and final.

If the item is deemed to fall under warranty Holliegraphic will be in contact to organise a repair or replacement, whichever achieves the most satisfying solution. If the item is deemed to fall under warranty all expenses including repair and postage costs will be covered.  The cost incurred by the customer in returning the item to Holliegraphic will be refunded in this case. 

If the product is not deemed to fall under warranty terms the customer will be notified of the verdict and return of the damaged item can be arranged at the customers cost. The cost incurred by the customer in returning the item to Holliegraphic will not be refunded in this case.

Discrepancies with aesthetics will be handled on a case by case basis.

All import duties and return costs will be at the buyer's expense.

 

REFUND POLICY

As a sustainable handmade micro jewellery brand, we aim to reduce waste where possible. We do not store excess stock as we handcraft every piece to order and we hope to offer this service to every customer. 

If you have ordered a product in the incorrect ring size then we hope you will consider our resizing service. 

Our products take hours to handcraft and by returning your bespoke product you are not paying us for the time we spent creating your order.

We hope you take your time choosing your product as returns impact microbrands, however if your personal circumstances require you to return the product that we have made then we have the below returns policy. 

Thank you! x

 

Returns Policy 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Some health and personal care items 
- Custom-made designs
- Rings ordered in custom size

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Earrings due to hygienic reason

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 
(For approved returns only) To return your product, you should mail your product to: Holliegraphic, PO Box 334, Northcote VIC 3070, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note there is no exchange for custom made jewellery ordered in the wrong size.