WARRANTY & RETURNS
As a sustainable handmade micro jewellery brand, I aim to reduce waste where possible. I do not store excess stock as I handcraft every piece to order and I guarantee your satisfaction with every piece. I hope you take your time choosing your product as returns impact microbrands, however if your personal circumstances require you to return my product(s) then this will be reviewed on a case-by-case basis.
If your jewellery is found to have a manufacturing fault, then it will be repaired free of charge! Exclusions for free repairs include wear and tear due to carelessness in looking after your jewellery and not following the Holliegraphic Jewellery Care Guide. The fee for wear and tear repairs will be determined by the amount of damage on a case-by-case basis.
If you have ordered a product in the incorrect ring size then I hope you will consider my resizing service. I must stress the importance of knowing your correct ring size before ordering because if I have to resize your jewellery, you are looking at a minimum $50 + return shipping fee for silver rings and gold rings on a case-by-case basis.
Any further questions, please me email me at firstname.lastname@example.org