Frequently Asked Questions

Custom Jewellery

Of course! Bespoke jewellery services takes up a large potion of my business activities and is my favourite part of my work. You can read all about my custom processes and how you can order your own custom design here

For stones, I require them to be greater than 9 on the Moh's scale of hardness (mainly diamonds and sapphires). Reworking metal is not currently an available option, but it shouldn’t be too far away!

Jewellery Care

Sterling silver can oxidise and tarnish over time. To remedy this, please use Hollie’s tarnish resistant packaging when you are not wearing your jewellery and clean your jewellery once a month. 

For more information on how to care for your jewellery please refer to my jewellery care guide here

Pricing

Prices on this website are in Australian dollars (AUD).

Shipping

All Holliegraphic products can be shipped worldwide. 

Standard International shipping is a flat $25 AUD fee or $40 for express international shipping.  

All custom-made jewellery takes 3-5 weeks to be crafted, whereas handmade to order

pieces take 2-4 weeks. Please allow shipping time on top of these timeframes.

Sizing

I know it can be hard to measure yourself, so I have the option of ordering an inexpensive

ring sizer with your order. That way you can leave size TBD at the checkout and let Hollie

know your size when it arrives in the post. That way there is minimal downtime with your

order, ensuring you have your jewellery ASAP.

Check out my ring size guide for more details here

Please refer to my sizing page and if you are unsure, large jewellery franchises can size you

correctly to ensure you receive a well fitted piece of jewellery. I must stress the importance

of this because if I have to resize your ring, you are looking at a minimum $50 + return

shipping fee for silver rings. Gold jewellery is on a quote-by-quote basis. If you still would prefer me

to resize your ring, please feel free to email info@holliegraphic.com

Not to worry, I make jewellery in all shapes and HALF sizes too! Please specify your required ring size in your order notes at checkout. 

A lot of effort has gone into the making the shopping process as seamless as possible so if there is still information that is not on my website that you require, please feel welcome to DM me on insta or drop an email via info@holliegraphic.com. Speak soon, Hollie x