Frequently Asked Questions
Custom Jewellery
Of course! Bespoke jewellery services takes up a large potion of my business activities and is my favourite part of my work. You can read all about my custom processes and how you can order your own custom design here.
For stones, I require them to be greater than 9 on the Moh's scale of hardness (mainly diamonds and sapphires). Reworking metal is not currently an available option, but it shouldn’t be too far away!
Jewellery Care
Sterling silver can oxidise and tarnish over time. To remedy this, please use Hollie’s tarnish resistant packaging when you are not wearing your jewellery and clean your jewellery once a month.
For more information on how to care for your jewellery please refer to my jewellery care guide here.
Pricing
Prices on this website are in Australian dollars (AUD).
Shipping
All Holliegraphic products can be shipped worldwide.
Standard International shipping is a flat $25 AUD fee or $40 for express international shipping.
All custom-made jewellery takes 3-5 weeks to be crafted, whereas handmade to order
pieces take 2-4 weeks. Please allow shipping time on top of these timeframes.
Sizing
I know it can be hard to measure yourself, so I have the option of ordering an inexpensive
ring sizer with your order. That way you can leave size TBD at the checkout and let Hollie
know your size when it arrives in the post. That way there is minimal downtime with your
order, ensuring you have your jewellery ASAP.
Check out my ring size guide for more details here.
Please refer to my sizing page and if you are unsure, large jewellery franchises can size you
correctly to ensure you receive a well fitted piece of jewellery. I must stress the importance
of this because if I have to resize your ring, you are looking at a minimum $50 + return
shipping fee for silver rings. Gold jewellery is on a quote-by-quote basis. If you still would prefer me
to resize your ring, please feel free to email info@holliegraphic.com
Not to worry, I make jewellery in all shapes and HALF sizes too! Please specify your required ring size in your order notes at checkout.